Returns & Exchanges
At Freenove, we stand by the quality of our open-source electronics and offer a 30-day return window for items in their original condition and packaging. If you encounter any technical defects or are unsatisfied with your purchase, our support team is ready to assist with a replacement or refund.
Initiate a Request
Contact our support team via email with your order number and a brief explanation of the issue or reason for return.
Technical Assessment
For electronic components and kits, our engineers may provide quick troubleshooting steps to determine if the item is defective or requires a simple configuration fix.
Pack and Ship
Once authorized, securely package the items in their original anti-static bags and boxes to prevent damage during transit, then ship them to our designated return center.
Refund Processing
After our warehouse team inspects the returned hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing